We strive to provide excellent digital banking services. We understand that there may be situations where you may request a refund. This Refund Policy outlines our guidelines for refunds and the circumstances under which you may be eligible for a refund. By using our digital banking services, you agree to adhere to the terms and conditions of this Refund Policy.
We offer refunds in the following situations:
If you notice unauthorized transactions on your account, promptly report them to us. We will investigate and, if the transactions are indeed unauthorized, we will refund the amount to your account. You must report unauthorized transactions within a reasonable timeframe as specified in our Terms and Conditions
In the event of technical errors or glitches that result in erroneous debits or credits to your account, we will investigate and rectify the error promptly. If you are charged incorrectly due to a technical issue, we will refund the incorrect amount to your account.
If you initiate a transaction through our digital banking services, and it fails due to system errors, network issues, or other technical problems, the transaction amount will be refunded to your account.
To request a refund, follow these steps:
If you believe you are eligible for a refund, contact our customer support team through the provided contact channels on our website or mobile app. Provide all necessary details, including transaction information and a description of the issue.
Our team will initiate an investigation into your refund request. This investigation may include reviewing transaction records and consulting with relevant parties.
If the investigation determines that you are eligible for a refund, we will approve the refund request.
Refunds will be processed within a reasonable timeframe. The exact processing time may vary 5-7 business days depending on the circumstances, but we will make every effort to expedite the process.
Please note that not all transactions are eligible for refunds. The following types of transactions are typically non-refundable:
Transactions that are authorized by you or your authorized representatives, even if you later dispute the nature of the transaction.
Transactions resulting from the compromise of your account due to negligence in safeguarding your account credentials, such as username and password.
Transactions that occur due to misuse of our digital banking services or violations of our Terms and Conditions.
If you have any questions or concerns about our Refund Policy, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number].
We reserve the right to update or modify this Refund Policy at our discretion. Any changes will be effective immediately upon posting the revised policy on our website or mobile app. It is your responsibility to review this policy periodically for any updates.
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